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查看: 3098 |回复: 20

账户被冻结了,求救!!!

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蓝宝石

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发表于 2017-2-20 11:13:49 | 显示全部楼层 |阅读模式
大家好,求救各位大神。

刚刚在登账号时收到了两封业绩通知书,说是我们的产品侵犯了知识产权。可是没有明说是哪方面侵犯了知识产权啊。我们现在都一头雾水,懵了。以下是亚马逊让我们提供的资料。

To sell on [img]file:///C:\Users\ADMINI~1\AppData\Local\Temp\[5UQ[BL(6~BS2JV6W}N6[%S.png[/img]Amazon.com again, please send the following information to pq-review@amazon.com:

-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.


请问应该怎么做呢?可以发封客服邮件先问问具体是什么侵权了吗?另外如果想要要回账号,是不是这个产品不能卖了呀?

求救各位!谢谢了!!
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发表于 2017-2-20 11:15:57 | 显示全部楼层
这是整篇邮件的内容吗?
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 楼主| 发表于 2017-2-20 11:32:53 | 显示全部楼层
ivy-h 发表于 2017-2-20 11:15
这是整篇邮件的内容吗?

不是的。以下是整篇文章的信息。麻烦了!


Hello,

You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon.com again, please send the following information to pq-review@amazon.com:

-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

In addition, send us a plan with actions you took to resolve the issue and prevent similar complaints. Do not limit your plan to issues with specific orders.

We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.

Learn more about our policies in Seller Central Help:

--Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
--Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/201361070)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

-------------------------------------

-------------------------------------

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com
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