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楼主 |
发表于 2015-11-30 11:32:13
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两天前收到亚马逊绩效团队的回复邮件,让我再次提交改进计划:
Hello,
Thank you for responding to our request for information. However, we still need more information regarding your plan of action for Item Not as Advertised complaints before we can reinstate your selling privileges.
What you can do
Email seller-performance-policy@amazon.com and include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
我参考了论坛里的申诉以及改进计划案例,非常认真的写了一封过去。
今天收到绩效团队的邮件,不知道是否跟这封改进计划有关系,邮件内容没有提到任何关于改进计划的信息,而是又回到之前的“让我联系right owner解决对方撤诉”的问题。
Hello,
We have removed your listing because of a rights owner complaint about an item that infringes their intellectual property rights.
What you can do
1. Contact the rights owner directly for more information:
XXXXXXXXXXXXXXXXXXXXXXXXX
2. If resolved, advise them to contact us at notice@amazon.com to withdraw their complaint.
3. Refrain from listing items manufactured by this rights owner until you have resolved the concern.
而我之前已经联系过好几次了,对方就是在趁机敲诈。实在不知道该怎么处理了,亚马逊的回复让人感觉还有一线生机,又让我感到迷茫。
希望哪位曾经遭遇过类似问题的朋友或者有经验的大神,帮忙出出点子。感激不尽。 |
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