亚马逊论坛

 找回密码
 立即注册

QQ登录

只需一步,快速开始

查看: 3348|回复: 9

如果被停权该如何写给亚马逊回信(2)[BQool原创,创蓝转载]

[复制链接]

351

主题

2363

帖子

7964

积分

论坛元老

Rank: 8Rank: 8

积分
7964
QQ
发表于 2015-6-17 14:38:06 | 显示全部楼层 |阅读模式


第一篇请见:
如果被停权该如何写给亞馬遜回信(1)

写信给亚马逊依照情况的不同内容有百百种,要怎么表达才比较合适呢?

这次我们用实例来修改,让大家能够更明白写给亚马逊回信时需要多注意的细节。

也可以让大家明了写信时的概念,得以之后运用在各种不同情况上。

Please help edit the following appeal:(比较不正确版本)

We are contacting you regarding our seller account suspension. We realized the delay in shipping orders does not comply with Amazon's performance target of less than 4%, nor, our target of less than 2%.

We have reviewed our metrics and have determined the two areas that need to be addressed. Shipping and Inventory Availability.

We realized we need constant monitoring of our seller account. To achieve our goal of less that 4% late shipping, we are monitoring our Amazon account continuously, instead of during regular retail store hours.

To further help us achieve our goal of less that 4% late shipping, we have consolidated our Amazon inventory into one location. This eliminates delays in getting product out by the Expected Ship Date.

Thank you for considering this appeal.

以上面的内容来说已有了雏形,格式段落都有了上一篇提过的基本概念,但在语气上可能表达的程度不够,另外也要注意信中的书信礼仪。经过调整后:


To whom it may concern,(正确版本)

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.

We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.

We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.

Thank you for considering this appeal.

以上就是调整完成后的版本,此为参考用请勿照抄




到此我们做个简单的步骤总结

1.先依照 如果被停权该如何写给亞馬遜回信(1) 的架构来书写出雏形

2.调整语义不清楚,语气表达和书信礼仪的细节部份

EX:
To whom it may concern,

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%. (诚实道歉先)

3.将多余的冗词赘字予以删减,让书信内容更加洗练,在該強調語氣的地方加重力道

EX:
We realize we needed additional support for monitoring of our seller account. To achieve our goal of less that 4% late shipping, we have added additional staff to support the sales person in our retail store that is handling Amazon. This will allow us to have packages prepared and ready to ship more efficiently.

調整為

We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

依照以上三个步骤调整过后的回信,亚马逊官方收到后能感受到您的正式诚意、经营态度与礼仪,而这三个部份正是亚马逊最注重的方面。所以回信记得要投其所好,才能获得您预期以上的回复。



转载须知
此文章由BQool比酷尔原创,转载请务必保留原文链接
http://bbs.ichuanglan.com/blog-3194-337.html

BQool 微信公众号: bqool-cn
BQool QQ群: 319301061
企业QQ: 800013405

本帖子中包含更多资源

您需要 登录 才可以下载或查看,没有帐号?立即注册

x
BQool 微信公众号: bqool-cn  BQool QQ10 群:434574048   企业QQ: 800013405
回复

使用道具 举报

21

主题

392

帖子

1180

积分

金牌会员

Rank: 6Rank: 6

积分
1180
发表于 2015-6-17 15:53:44 | 显示全部楼层
坐等沙发,呵呵,牛掰,比酷儿
笑一笑,世界更美妙
回复 支持 1 反对 0

使用道具 举报

351

主题

2363

帖子

7964

积分

论坛元老

Rank: 8Rank: 8

积分
7964
QQ
 楼主| 发表于 2015-6-23 11:53:07 | 显示全部楼层
可以参考一下啰
BQool 微信公众号: bqool-cn  BQool QQ10 群:434574048   企业QQ: 800013405
回复 支持 反对

使用道具 举报

0

主题

8

帖子

164

积分

VIP

Rank: 9Rank: 9Rank: 9

积分
164
发表于 2016-6-14 22:45:59 | 显示全部楼层
老师写好的信发到亚马逊的什么邮箱好?
回复 支持 反对

使用道具 举报

113

主题

2万

帖子

5万

积分

VIP

Rank: 9Rank: 9Rank: 9

积分
57792
发表于 2016-6-15 09:28:02 | 显示全部楼层
22462990 发表于 2016-6-14 22:45
老师写好的信发到亚马逊的什么邮箱好?

有申诉按钮的,直接点击申诉。没有的,一般会在邮件中给出绩效团队邮箱,找到该地址进行回复。
P卡返利注册链接:https://www.payoneer.com/zh/ichuanglan/
WF自注册链接:https://www.worldfirst.com/cn/signup/?ID=2321/
PingPong注册链接:https://www.pingpongx.com/v2/pns/reg/channel/register.htm?channel=Chuanglan/


国际商标、正规UPC、账号协助、VIP视频、深圳公司等业务请咨询右侧客服!
回复 支持 反对

使用道具 举报

5

主题

364

帖子

3094

积分

论坛元老

Rank: 8Rank: 8

积分
3094
发表于 2016-7-26 10:32:52 | 显示全部楼层
本帖最后由 麦辉Kobe 于 2016-7-26 15:57 编辑
创蓝商务 发表于 2016-6-15 09:28
有申诉按钮的,直接点击申诉。没有的,一般会在邮件中给出绩效团队邮箱,找到该地址进行回复。

账号由于被客人投诉说产品不真实 然后被亚马逊暂停了销售权限,申诉邮件也回复了可是亚马逊说要 supplier information,  buyer  information, 180天的发票,,,,但是回复过去 亚马逊又说不是要这样的发票 请问下他是要什么样的发票啊,他的回复如下

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Invoice date (must be issued in the last 180 days)
-- Item descriptions
-- Item quantities

Please note, we DO NOT accept Commercial Invoice/PROFORMA INVOICE/Order Confirmation/Purchasing List/Contract Document/Delivery Report as proof of authentication.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us).

-------------------------------------
-------------------------------------

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com
商务大神 你知道嘛
回复 支持 反对

使用道具 举报

113

主题

2万

帖子

5万

积分

VIP

Rank: 9Rank: 9Rank: 9

积分
57792
发表于 2016-7-26 10:45:24 | 显示全部楼层
麦辉Kobe 发表于 2016-7-26 10:32
账号由于被客人投诉说产品不真实 然后被亚马逊暂停了销售权限,申诉邮件也回复了可是亚马逊说要 supplier ...

we DO NOT accept Commercial Invoice/PROFORMA INVOICE/Order Confirmation/Purchasing List/Contract Document/Delivery Report as proof of authentication.
These documents must be authentic and unaltered.
重点看下这两句话,发票必须要是真实的、未改变的。而且不接受商业发票/形式发票/订单确认合同/采购列表等,可以考虑提供正规的增值税发票试试。
P卡返利注册链接:https://www.payoneer.com/zh/ichuanglan/
WF自注册链接:https://www.worldfirst.com/cn/signup/?ID=2321/
PingPong注册链接:https://www.pingpongx.com/v2/pns/reg/channel/register.htm?channel=Chuanglan/


国际商标、正规UPC、账号协助、VIP视频、深圳公司等业务请咨询右侧客服!
回复 支持 反对

使用道具 举报

5

主题

364

帖子

3094

积分

论坛元老

Rank: 8Rank: 8

积分
3094
发表于 2016-7-26 15:58:37 | 显示全部楼层
创蓝商务 发表于 2016-7-26 10:45
we DO NOT accept Commercial Invoice/PROFORMA INVOICE/Order Confirmation/Purchasing List/Contract D ...

谢谢商务大神。。。
回复 支持 反对

使用道具 举报

3

主题

25

帖子

94

积分

注册会员

Rank: 2

积分
94
发表于 2016-10-21 10:38:45 | 显示全部楼层
我们也收到了一样的要求提供这些信息的发票,请问后来提供了什么样的发票,有通过审核吗
回复 支持 反对

使用道具 举报

*滑动验证:
您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

关闭

创蓝推荐上一条 /3 下一条

收缩

申请友链|Archiver|手机版|小黑屋|创蓝论坛 |网站地图   

GMT+8, 2017-6-24 01:12 , Processed in 0.216038 second(s), 40 queries , Gzip On.

Powered by Discuz! X3

© 2001-2013 Comsenz Inc.

快速回复 返回顶部 返回列表