亚马逊论坛

 找回密码
 立即注册

QQ登录

只需一步,快速开始

查看: 5589|回复: 7

如果被停权该如何写给亚马逊回信(1)[BQool原创, 创蓝转载]

[复制链接]

368

主题

2489

帖子

8366

积分

论坛元老

Rank: 8Rank: 8

积分
8366
QQ
发表于 2015-6-11 14:53:29 | 显示全部楼层 |阅读模式


亚马逊卖家回复ODR成功的信件,拿回销售权

如果您在亚马逊上的ODR表现不是太好(请参考 ODR 太差,被 review了,要怎么办?  ),很有可能就会被亚马逊官方取消掉您的销售权,这个时后您有一次写信给亚马逊的机会,让您来解释您的情况并试着说服亚马逊将您的账号销售权还给您,下方是一件成功拿回销售权的回复信内容供参考:

Dear Amazon Seller Performance Team,

We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.

I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.

Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.


Plan of Action: We are taking the following steps to improve our performance:

1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.

2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers moreinformed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours

3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.

信件中提到了关于造成如此状况的原因,还有给予准确的时间范围。并且将补救措施以条列式清楚简明的回答给亚马逊官方,这些都是值得借镜参考的部份。相似的情况也可以套用在  亚马逊上令人害怕的A-Z claim


新账户被停权-回复

当您遇到新账户被亚马逊停权时,您也能够透过发送邮件给亚马逊官方来解释情况,进而获得回复新账号的机会,以下也是一封相同情况并成功回复账号的信件内容:

I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened:

Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.

When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.

I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.

Plan of Action: We are taking the following steps to improve our performance:

Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.


In evaluating our selling practices, we found a mistake in our inventory upload file.

Our Plan of Action:

Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes. All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.

信中开头先明白承认自己的疏失,表达出诚意。之后将问题清楚分割成两个部份,然后依序以条列重点的方式将改进方法提出,最后在以加强语气强调改进的决心并想要收到回信的迫切。

总结来说,信件内容的重点如下

1.表达诚意,先认错再说:

"I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. "

2.清楚分明的格式:

Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.

When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.

3.简要的原因:

"I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%."

4.不卑不亢的结尾,提出解决方式:

"All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you."

销售权限被移除的申诉方法与步骤
类似帖子http://bbs.ichuanglan.com/thread-8485-1-1.html
更多请参考:
亚马逊卖家应如何回应差评(Negative Feedback)



BQool 微信公众号: bqool-cn
BQool QQ群: 319301061
企业QQ: 800013405


转载须知
文章由BQool比酷尔原创,转载请务必保留原文链接 : http://bbs.ichuanglan.com/blog-3194-334.html

如果被停权该如何写给亚马逊回信(2):http://bbs.ichuanglan.com/thread-16978-1-1.html






本帖子中包含更多资源

您需要 登录 才可以下载或查看,没有帐号?立即注册

x
最新!选品神器---酷选品---预注册开跑!http://www.bigtracker.cn/
BQool 微信公众号: bqool-cn  BQool 2000人直播群:468835086   企业QQ: 800013405
回复

使用道具 举报

37

主题

1万

帖子

3万

积分

VIP

Rank: 9Rank: 9Rank: 9

积分
35043
发表于 2015-6-15 11:16:26 | 显示全部楼层
销售权限被移除的申诉方法与步骤:http://bbs.ichuanglan.com/thread-8485-1-1.html
P卡返利注册链接:https://www.payoneer.com/zh/ichuanglan/
WF自注册链接:https://www.worldfirst.com/cn/signup/?ID=2321/
PingPong注册链接:https://www.pingpongx.com/v2/pns/reg/channel/register.htm?channel=Chuanglan/


国际商标、正规UPC、账号协助、VIP视频、深圳公司等业务请咨询右侧客服!
回复 支持 反对

使用道具 举报

5

主题

88

帖子

281

积分

中级会员

Rank: 3Rank: 3

积分
281
发表于 2016-10-10 19:02:01 | 显示全部楼层
恩。虽然还没用到,,,
回复 支持 反对

使用道具 举报

2

主题

75

帖子

301

积分

中级会员

Rank: 3Rank: 3

积分
301
发表于 2016-10-11 09:35:15 | 显示全部楼层
学到了,收藏着
回复 支持 反对

使用道具 举报

*滑动验证:
您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

关闭

创蓝推荐上一条 /3 下一条

收缩

申请友链|小黑屋|手机版|Archiver|创蓝论坛    

GMT+8, 2017-8-17 03:32 , Processed in 0.128915 second(s), 30 queries , Gzip On.

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

快速回复 返回顶部 返回列表